Year 12 Academy for Retail, Hospitality and Tourism Services and Community Care Trades

12ACS
Course Description

Teacher in Charge: M. Innes


This course provides students with the opportunity to begin a journey into the world of Service industries and Community Care.
Students will cover the areas of retail, customer service, beauty, hospitality, tourism and community social work and aged care. There will be theory and and practical components delivered at school and off site. Each term will have a week of completing industry based courses. There will also be the opportunity to complete a workplace component to support the learning done. TheInitial training in this course will cover the First Aid and Health and Safety requirements of these industries. The standards covered and the credits that can be earned are listed below, but are indicative only.  The final make up of the course will be dependent on the interests and needs of the students. 

Students who graduate this course will have skills to take them into a range of employment opportunities or further training opportunities. These are first steps to make a real difference in the lives of others and help the vulnerable in our community  

They will be shop ready with a background in the retail sector and customer service. 

They will be cafe ready with barista and table service experience. 

They will aware of the role of a support worker in a health or wellbeing setting and interacting with people to provide support in a health or wellbeing setting

They will know how to display products and describe key concepts for a beauty salon.

They will be informed of work roles in the tourism and aviation industries.




If you choose to apply for this course, it covers three timetable lines and you will still need to select three additional subjects from those offered at Year 12. However, these may be subject to timetable constraints.

There has never been a better time to get involved in the Service and Care Industry, so start your journey and investigate the possibilities with WGHS now.



Pathway

Year 13 Enterprise Business and Marketing, Year 13 Financial Skills for Life, Year 13 Hospitality, Year 13 Tourism

Recommended Prior Learning

Open entry


Credit Information
Assessment
Level
Internal or
External
Credits
L1 Literacy Credits UE Literacy Credits Numeracy Credits
U.S. 56 v9 Respond orally to customer enquiries
1
I
2
U.S. 57 v9 Provide customer service
2
I
2
U.S. 167 v8 Practise food safety methods in a food business under supervision
2
I
4
U.S. 405 v9 Demonstrate knowledge of consumerism
2
I
3
U.S. 497 v10 Demonstrate knowledge of workplace health and safety requirements
1
I
3
U.S. 4251 v8 Plan a career pathway
3
I
3
U.S. 6400 v6 Manage first aid in an emergency situation
3
I
2
U.S. 6401 v6 Provide first aid
2
I
1
U.S. 6402 v8 Provide basic life support
1
I
1
U.S. 9245 v5 Identify, as a flight attendant, major aircraft components
2
I
2
U.S. 9677 v10 Communicate in a team or group which has an objective
2
I
3
U.S. 11938 v6 Assist customers to select goods and/or services
2
I
5
U.S. 11941 v7 Establish and maintain positive customer service interactions in a retail environment
2
I
2
U.S. 11968 v9 Demonstrate and apply knowledge of legislation applicable to sale of goods and services
2
I
4
U.S. 13276 v5 Cook food items by grilling
2
I
2
U.S. 13280 v6 Prepare fruit and vegetable cuts in a commercial kitchen
2
I
2
U.S. 13281 v6 Prepare and present basic sandwiches for service
2
I
2
U.S. 13283 v5 Prepare and present salads for service
2
I
2
U.S. 13285 v5 Handle and maintain knives in a commercial kitchen
2
I
2
U.S. 13310 v5 Prepare and produce basic hot and cold dessert items in a commercial kitchen
3
I
5
U.S. 14434 v7 Prepare and clear areas for table service for a commercial hospitality establishment
2
I
3
U.S. 14436 v7 Provide table service for a commercial hospitality establishment
2
I
4
U.S. 17285 v9 Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision
2
I
4
U.S. 17288 v7 Prepare and present espresso beverages for service
3
I
5
U.S. 17593 v5 Apply safe work practices in the workplace
2
I
4
U.S. 18237 v3 Perform calculations for a tourism workplace
2
I
3
U.S. 20676 v3 Demonstrate knowledge of aviation career and training options
2
I
3
U.S. 21834 v3 Demonstrate knowledge of introductory aviation terminology
2
I
2
U.S. 23451 v4 Describe the role of a support worker in a health or wellbeing setting
2
I
5
U.S. 23686 v4 Describe a person's rights in a health or wellbeing setting
2
I
1
U.S. 23755 v2 Identify and self-evaluate the demands of a specific role in a tourism workplace
3
I
3
U.S. 24699 v3 Make an informed decision relating to personal income and explain its impacts
2
I
2
U.S. 24728 v2 Demonstrate knowledge of work roles in tourism
2
I
3
U.S. 24729 v3 Demonstrate knowledge of world tourist destinations
2
I
4
U.S. 25436 v2 Display products in the salon environment
2
I
3
U.S. 27639 v2 Describe key concepts and maintain personal presentation for a beauty salon or clinic
2
I
3
U.S. 28145 v1 Interact with customers in a service delivery context
2
I
2
U.S. 28295 v3 Demonstrate knowledge of serving customers in a retail environment
2
I
5
U.S. 28518 v2 Interact with people to provide support in a health or wellbeing setting
2
I
5
A.S. 90848 v2 Business Studies 2.6 - Carry out, review and refine a business activity within a community context with guidance
2
I
9
Y
Total Credits

Total Credits Available: 125 credits.
Internally Assessed Credits: 125 credits.

Pathway Tags

travel consultant, tourism guide, adventure tourism, chef, barista, waitress, receptionist, retail sales, house keeping, bar tender, event manager. hotel manager, head porter, flight attendant, Hospitality: Chef, Baker, Bar Manager, Bartender, Front of House, Caterer, Cafe Manager, Tourism, Hotel/Motel Receptionist, Barista, Accommodation Manager, Catering Manager, Event Manager, Hotel Manager, Restaurant Manager, Chef, Waitress, Waiter, Tour Guide, Retail Manager, Receptionist, Cafe Worker, Kitchenhand, Dietitian, Nutritionist, Food Technology, Food Science, New product design, Food Engineering, Public health, Quality Assurance, Food Critic, Food Stylist, Cake Decorator, Product Promotion, Hospitality, Bar Tender, Housekeeper, Hotel/ Motel Receptionist, Food marketing


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