12ACS
This course requires 3 options.

Year 12 Academy for Retail, Hospitality and Tourism Services and Community Care Trades

Course selection will be active from the 14th August 2020.

Course Description

Teacher in Charge: M. Innes


This course provides students with the opportunity to begin a journey into the world of Service industries and Community Care.
Students will cover the areas of retail, customer service, beauty, hospitality, tourism and community social work and aged care. There will be theory and and practical components delivered at school and off site. Each term will have a week of completing industry based courses. There will also be the opportunity to complete a workplace component to support the learning done. TheInitial training in this course will cover the First Aid and Health and Safety requirements of these industries. The standards covered and the credits that can be earned are listed below, but are indicative only.  The final make up of the course will be dependent on the interests and needs of the students. 

Students who graduate this course will have skills to take them into a range of employment opportunities or further training opportunities. These are first steps to make a real difference in the lives of others and help the vulnerable in our community  

They will be shop ready with a background in the retail sector and customer service. 

They will be cafe ready with barista and table service experience. 

They will aware of the role of a support worker in a health or wellbeing setting and interacting with people to provide support in a health or wellbeing setting

They will know how to display products and describe key concepts for a beauty salon.

They will be informed of work roles in the tourism and aviation industries.




If you choose to apply for this course, it covers three timetable lines and you will still need to select three additional subjects from those offered at Year 12. However, these may be subject to timetable constraints.

There has never been a better time to get involved in the Service and Care Industry, so start your journey and investigate the possibilities with WGHS now.



Recommended Prior Learning

Open entry

Pathway

Credit Information

Total Credits Available: 125 credits.
Internally Assessed Credits: 125 credits.

Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 56 v9
NZQA Info
Respond orally to customer enquiries
Level: 1
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 57 v9
NZQA Info
Provide customer service
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 167 v8
NZQA Info
Practise food safety methods in a food business under supervision
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 405 v9
NZQA Info
Demonstrate knowledge of consumerism
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 497 v10
NZQA Info
Demonstrate knowledge of workplace health and safety requirements
3
3
3
Level: 1
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 4251 v8
NZQA Info
Plan a career pathway
Level: 3
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 6400 v6
NZQA Info
Manage first aid in an emergency situation
Level: 3
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 6401 v6
NZQA Info
Provide first aid
1
1
1
Level: 2
Internal or External: Internal
Credits: 1
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 6402 v8
NZQA Info
Provide basic life support
1
1
1
Level: 1
Internal or External: Internal
Credits: 1
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 9245 v5
NZQA Info
Identify, as a flight attendant, major aircraft components
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 9677 v10
NZQA Info
Communicate in a team or group which has an objective
3
3
3
3
3
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11938 v6
NZQA Info
Assist customers to select goods and/or services
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11941 v7
NZQA Info
Establish and maintain positive customer service interactions in a retail environment
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11968 v9
NZQA Info
Demonstrate and apply knowledge of legislation applicable to sale of goods and services
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 13276 v5
NZQA Info
Cook food items by grilling
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 13280 v6
NZQA Info
Prepare fruit and vegetable cuts in a commercial kitchen
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 13281 v6
NZQA Info
Prepare and present basic sandwiches for service
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 13283 v5
NZQA Info
Prepare and present salads for service
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 13285 v5
NZQA Info
Handle and maintain knives in a commercial kitchen
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 13310 v5
NZQA Info
Prepare and produce basic hot and cold dessert items in a commercial kitchen
Level: 3
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 14434 v7
NZQA Info
Prepare and clear areas for table service for a commercial hospitality establishment
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 14436 v7
NZQA Info
Provide table service for a commercial hospitality establishment
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 17285 v9
NZQA Info
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 17288 v7
NZQA Info
Prepare and present espresso beverages for service
Level: 3
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 17593 v5
NZQA Info
Apply safe work practices in the workplace
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 18237 v3
NZQA Info
Perform calculations for a tourism workplace
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 20676 v3
NZQA Info
Demonstrate knowledge of aviation career and training options
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 21834 v3
NZQA Info
Demonstrate knowledge of introductory aviation terminology
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 23451 v4
NZQA Info
Describe the role of a support worker in a health or wellbeing setting

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 23686 v4
NZQA Info
Describe a person's rights in a health or wellbeing setting

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 2
Internal or External: Internal
Credits: 1
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 23755 v2
NZQA Info
Identify and self-evaluate the demands of a specific role in a tourism workplace
Level: 3
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 24699 v3
NZQA Info
Make an informed decision relating to personal income and explain its impacts
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 24728 v2
NZQA Info
Demonstrate knowledge of work roles in tourism
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 24729 v3
NZQA Info
Demonstrate knowledge of world tourist destinations
Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 25436 v2
NZQA Info
Display products in the salon environment
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 27639 v2
NZQA Info
Describe key concepts and maintain personal presentation for a beauty salon or clinic
Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 28145 v1
NZQA Info
Interact with customers in a service delivery context
Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 28295 v3
NZQA Info
Demonstrate knowledge of serving customers in a retail environment
Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 28518 v2
NZQA Info
Interact with people to provide support in a health or wellbeing setting

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
A.S. 90848 v2
NZQA Info
Business Studies 2.6 - Carry out, review and refine a business activity within a community context with guidance
Level: 2
Internal or External: Internal
Credits: 9
Level 1 Literacy Credits: Y
University Entrance Literacy Credits: 0
Numeracy Credits: 0
Credit Summary
Total Credits: 125
Total Level 1 Literacy Credits: 9
Total University Entrance Literacy Credits: 0
TotalNumeracy Credits: 0

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